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  The Gastronomic Alchemist with a Geek Chic Garnish Alton Brown is more than just a Food Network personality. He's a culinary explorer, a scientific investigator, and a showman who blends kitchen wizardry with geek chic. Hosting shows like "Good Eats, Iron Chef America," and "Cutthroat Kitchen," Brown has carved a niche as the food scientist for the masses, demystifying culinary techniques and igniting a passion for cooking in millions. His flagship show, "Good Eats," isn't your typical recipe-driven program. It's a science experiment lab disguised as a kitchen. Brown tackles the "why" behind cooking methods, breaking down food chemistry and physics into digestible (pun intended) segments. We see him build a Rube Goldberg contraption to illustrate the Maillard reaction, don an oven mitt fashioned from a chainmail glove to demonstrate the heat transfer in cast iron, and even dissect a chicken wing to explain the science behind buf...
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Real cases of outsourcing services with BPO tools

“BPO started in the 1990s in India; consists of outsourcing business processes to a third party with a series of tools to control the service. "

Two real cases of outsourcing services with BPO tools will be explained and how a BPO provider is identified with the 7 steps of an outsourcing process.

BPO: eBookers

One of the most famous cases of process outsourcing is that of travel agencies, of online reservations ( flight bookers ), becoming eBookers. Harvard University has made a case for this company as a BPO business model.

The online travel agency business already moves 27 million dollars. The Americans set the standard, but in Europe, companies like eBookers, Lastminute or eDreams compete with them. Cost and innovation are key in an environment of declining margins.

The eBookers agency is listed on the Nasdaq and is, together with LastMinute.com (its great rival), the European leader among online travel agencies. Its CEO, Dinesh Dhamija , still owns 42% of the company and that makes him think about it a lot.

According to The Economist, Dhamija , to survive the 2001 crisis, founded Tecnovate in Delhi , his own call center and technology outsourcing company. On October 2, it sold 6.3% of the company to investors in order to turn it into an independent business center, and has increased its workforce by more than 2,000 people.

Dinesh does not consider himself an internet advance, but rather a travel specialist who soon understood the advantages of the online world for a sector that has already become number one in e-commerce sales on the net. Dominated by US companies such as Expedia, Travelocity or Orbitz , the market for online travel agencies has reached 27,000 million dollars this year.

How has Tecnovate managed to provide the necessary service to countries outside the English-speaking world, such as Finland? Dinesh's imagination has given him the solution: he has recruited Finnish students to provide the service from Delhi during his holidays. Today, this pioneering effort means that Tecnovate has workers from more than 50 countries operating from its call center in Delhi .

Support costs have dropped dramatically with savings of several million dollars a year, and eBookers is poised for the arrival of the big competitors from the US , with their first profits just around the corner.

As in almost any industry, the size of the American competitors makes them fearsome, and both eBookers and LastMinute.com, as well as other companies more focused on southern Europe (although already with offer in the United Kingdom, such as eDreams) do not allow to be a potential purchase target for American leaders.

What this small exhibition shows is how a BPO process can make a company much more competitive thanks to the concept of flexibility and specialization of this type of services.

BPO vendor selection case: Walt Mart

Walt Mart requires an outsourcing of services in India to increase its positioning, not for a reduction in costs but for a globalization of its services ; To do this, look for a BPO provider . It has been testing a series of micro projects with three vendors TCS, Infosys and Wipro. Among them three will be the decision to award a contract of 500 million dollars.

Walt-Mart consultants will determine the steps and issues to consider when selecting vendors.

Reasons for outsourcing: BPO

The first thing to determine is what Wal-Mart wants from an outsourcing process, responding to the 4 alleged:

1.            Why? It is not due to a cost reduction, it is due to a process of globalization of its services.

2.            Who? Strategic decision of the company's Management Committee. It is reduced to a list: TCS, Infosys and Wipro.

3.            How? Through BPO processes in India.

4.            When? In the coming years, determined by an expansion strategy in India.

What WaltMart is looking for with outsourcing, as with any outsourcing, is an improvement in services.

Steps to take for outsourcing and aspects to consider

All outsourcing process is divided into 7 steps:

1. Initiative planning . A risk analysis, project management, external advice and goal setting must be done. In the case of Walt-Mart, special consideration must be taken:

•             Risk analysis : considering financial, operational, technological and strategic aspects. Walt-Mart must not lose control of its processes and the supplier must be stable.

•             Setting objectives : the objectives of the organization, outsourcing objectives plan, acceptance of the objectives by the organization, etc. must be clearly set. Walt-Mart's goal is clear: globalization.

2. Strategic implications . The organization chart must be clearly defined, what is considered the core of the business, how the company is going to be restructured with outsourcing and align the outsourcing with the company's strategy.

3. Cost / benefit analysis . You should compare current costs against future costs and calculate financial returns. Although for Walt-Mart outsourcing is not cost-based, it should not exceed current costs.

4. Selection of suppliers . It will consist of the following phases: suppliers, RFP, evaluation and selection:

•             Suppliers: the list is three, the most indicated, since micro-projects have been carried out with them: TCS, Infosys and Wipro.

•             RFP must contain all the needs of Walt-Mart

5. Terms and conditions . The terms and conditions must contain the following: scope of services, performance, control management, payment conditions, provisions, confidentiality, licenses, subcontracting, etc.

6. Migration of resources . It falls within the restructuring part of Walt-Mart, it is necessary to study in detail how resources are going to be migrated, both human and assets.

7. Relationship management . Monitoring and follow-up of the company process and problem management.

The most critical steps WaltMart should consider in supplier selection can be defined as risk analysis, goal setting, strategic implications, and supplier selection.

BPO basics

In this section, some basic BPO processes will be studied: what it is formally and important aspects.

BPO (Business Process Outsourcing) is a service for outsourcing operational processes from a company to third parties so that they can execute them. The processes

BPOs can be divided into process, technology, and human resource objectives. Each of these objectives is detailed below:

 

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